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Customer Care Consultant

IAG - Melbourne VIC


Customer Care Consultants

Who said customer service no longer exists? Clearly they have never met YOU!

About YOU

Being the people person that you are, naturally you are passionate about outstanding service and you enjoy working with others who love what they do. You bring your personality to a role and thrive on building relationships with customers and helping them in any way you can. Going that extra mile for a customer is second nature and you love being able to think outside the square to solve queries. You are ready to embark on your career journey and see the benefits of having supportive Team Managers who actively work with you to achieve your career goals.

About the role

The role is predominantly phone based and your key responsibilities will be fielding inbound calls and general enquiries about Insurance products, updating customer policies as per their requests and using your knowledge of our insurance products to cross sell and up sell to our customers to better meet their insurance needs.

Your focus is providing quality customer service, not how many calls you take. We want you to bring your personality to the role and build relationships with our customers. We work with our people to ensure we are able to do this in a way that is productive and they are striving for continuous improvement. We are about quality over quantity.

Why us?

CGU is all about our people, all 3,500 of us! Our people are essential to CGU being a positive, inspired and engaged place to work. We reward them with a competitive salary, 13% superannuation and the ability to earn up to 10 % of your salary as a performance based incentive. We understand that your lifestyle is important so we offer a flexible work environment and great staff discounts. Your career is also important to us, that’s why during your first 18 months, we actively work with you to develop the skills and behaviours necessary for your next internal role. We want you to have a career, not just another job!

Be part of our journey

Our people and CGU are on a journey. Roles are due to commence on 14 April with mandatory paid training commencing from this date. To join us through these exciting time, apply online!

For any additional information, please email

8 months ago - save job -

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